Customer Reviews

• We have been been using Kennel Master for the past 6 months and quite simply we could not run our business without it. Our cattery can house up to 120 cats and having a system that flows right from taking the booking, assigning a cage, managing food and vaccinations and handle collections and deliveries means we can offer the best service possible to our customers. The user interface is clean, simple and very intuitive. The ability to split bookings between different cages to fill in gaps has allowed us to increase our occupancy by nearly 15%. That means more profit at busy times. Back up and support has been astounding with replies to emails in less than 24 hrs despite being on the other side of the world. If you are in the pet boarding business, then Kennel Master will pay for itself in a very short time indeed.

  Adam and Tracy Love - Henderson Kat Inn, Auckland, New ZealandDecember 21, 2011

• I have just bought 3 full licenses and looking forward to using your program. Just a quick point on your customer service, I would like to say it is top class. It drives me mad when you have questions and with some people you have to wait days for a reply. Especially surprised to see a reply on Sunday - it made our decision much easier. Keep up the good work.

  Scott - Honden Resort, NetherlandsJune 20, 2011

• We are very pleased with the program - it is the best boarding kennel program that we have ever experienced.....our business runs so much better and smoother now that we have it!

  Wendy - Murray Bridge Boarding Kennels, South AustraliaApril 13, 2011

• Just wanted to let you know how happy I am with the program. It has made a world of difference!! Thanks for your support.

  Kelly - Calico Hills Kitty Lodge, CanadaJanuary 11, 2011

• Although we are an English language kennels we are based in Southern Spain. We have been using Kennel Master for just over 6 months. Prior to purchasing Kennel Master we trialled approximately 20 packages, and looked at screen prints of maybe another 15. We looked in all price brackets and all host countries. Most of our packages were discounted due to the booking screen. We had previously been using a simple set of excel linked documents and my husband in particular wanted an easy to read booking screen that reflected our layout.

  We are a 32 berth kennels and a separate 14 berth cattery making us a fairly large establishment. It was important to us that the software we chose allowed us to comply with the regulations in place in our country. For instance we need to keep full records of vaccinations, microchip numbers, medical treatments etc. We 
  are also passionate about keeping complex records of our owners allowing us to have such information as currently undergoing treatment for cancer etc.

  We have the software on one computer alone so I cannot comment on the networked version.

  Since we have had the software Copper have issued 3 updates which on each occasion have improved the software. I have sent comments for things I feel could be improved and these along with other people's suggestions have been added. Copper seem to be committed to improving the package and working with the end users to produce a very relevant product in the market place.

  I have had a couple of instances to contact Customer Support. One prior to the purchase of the package which was to do with the currency denomination as we are an English language company but operating in the Euro zone we needed the Euro denominator instead of Pounds Sterling. They sent me a solution to this problem within 2 hours! The second time we had an update that corrupted my database and again I contacted Customer Support who sent me the old version back within minutes to get me operational. Worked on a patch to solve the original problem and had me on the new version by the end of the day. I firmly believe that all software packages do occasionally have a glitch but it is how the company deals with that and how quickly the problem is resolved that is important.

  We have enjoyed using the package and it has made a big impact to the way in which we run our business. Things have changed for the better and the paperwork side is much simpler. When someone calls us we can search for their number / names of animals etc from the telephone number and instantly be able to converse with them as if they are our most important clients!

  We could not find a better package / fit for us / at any price. We even looked at packages well in excess of 800 USD.......

  The customer service and the ongoing support we have received from Copper, has been second to none in my experience. The continued updates are more than worth the yearly maintenance fee and the ongoing support. The original price in my opinion is more than competitive.

  Zoe - Paws & Claws Kennels & Cattery, SpainDecember 22, 2010